Returns & Refunds
Returns & Refunds Policy
At Flip Flop Dynasty Boutique, we take pride in offering a curated selection of elegant, high-quality pieces. To ensure every customer enjoys a seamless and luxurious experience, we have created a return process that is clear, fair, and tailored to the boutique nature of our brand.
Our Return Policy
🕰️ Return Window
Returns must be requested within 5 days of delivery.
After 5 days, the return window closes and returns can no longer be accepted.
✔️ Eligible Items
To uphold the excellence of our boutique, returned items must be:
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In pristine condition
(unworn, unwashed, free of scents, stains, or damage) -
With all original tags attached
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In their original clear garment bag
(with the SKU label intact) -
Accompanied by the original packing slip or proof of purchase
Items that do not meet these requirements will not be accepted.
⛔ Non-Returnable / Final Sale Items
For hygiene and safety reasons, the following items are final sale and cannot be returned or exchanged:
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Bodysuits
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Lingerie
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Intimates & shapewear
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Jewelry
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Swimwear
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Any item marked “SALE”
These items are non-returnable under any circumstance.
Shipping for Returns
Return shipping costs are the customers responsibility.
We recommend using:
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A trackable shipping method
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Optional shipping insurance for extra protection
Flip Flop Dynasty Boutique is not responsible for lost or undelivered return packages.
Exchanges
We do not offer exchanges, except when:
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You received an incorrect item, or
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The item was defective upon arrival
If either applies, please contact us within 5 days of delivery at:
📩 FFD@flipflopdynasty.com
Refunds
After your return is received and inspected, we will notify you of approval or denial.
If your return is approved:
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A 15% restocking fee will be deducted
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Your refund will be issued to your original payment method
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Shipping and handling charges are non-refundable
Example:
If your item was $100, your refund will be $85 after the restocking fee.
Late or Missing Refunds
If your refund hasn’t arrived yet:
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Check your bank or credit card account again
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Contact your card issuer — processing times may vary
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Contact your bank — refunds may take several business days
If you’ve completed these steps and still have not received your refund, please email us at FFD@flipflopdynasty.com and we will assist you.
We’re Here for You
Our goal is to ensure every experience with Flip Flop Dynasty Boutique is exceptional.
If you have questions about your return, your order, or our policies, our support team is here to help.
Thank you for choosing Flip Flop Dynasty Boutique — where luxury feels personal.